President + Benevolent Troublemaker
firstname.lastname@example.org or @chrisflanagan
Inquisitive and an “intersectionalist” at heart, Chris guides our client development of new learning and engagement models that transcend the limits of our current system. A consummate creative executive with a keen voice for communications, Chris leads our teams in establishing vision and roadmaps that drive success for both organizations and the students they serve.
Drawing on some crazy cool multi-disciplinary skills and competencies she’s earned over the years in human-centered research and iterative business design, Chris is adept at guiding management teams to be capable and inspired to both pursue innovations generated and tackle new challenges on their own going forward.
Prior roles include serving as Strategic Innovation Executive at Salesforce.com supporting the creation of multi-channel innovation programs on behalf of the company’s customers. Previous, she served as Student Experience Lab Director for the Business Innovation Factory designing, prototyping and testing new models for delivering value in education. Her approach to innovation and design and has been instrumental in guiding diverse organizations such as Lumina Foundation, Berklee, College Board, ACT, Northeastern University, General Electric Oil & Gas, Coca-Cola, Southern New Hampshire University, Utah State University, FedEx, Monster and many others.
Her benevolent troublemaking skills allow her to regularly write, speak and teach on the topics of education innovation. Her articles have appeared in major education journals and publications such as Educause and New England Journal of Higher Education. And her work was most recently profiled in Wired for Success: Real-World Solutions for Transforming Higher Education.
Many moons ago, Christine received a BA in English (go Humanities!) from the State University of New York, Albany and an (almost) culinary degree from Johnson & Wales University. She still loves to cook and will one day finish what she started.
Chief Experience Officer + Co-Troublemaker
Leigh Anne Cappello
Leigh Anne knew she had found her place in life and work when she was asked to help lead a team of designers, engineers, technologists and marketers to think about the Future of Play at Hasbro. With over 20 in the toy and game industry, Leigh Anne was a passionate student of play. To her, it’s what makes the world go round. She views play as a natural extension of curiosity and a critical component of innovation. Play equals experiment, try, fail and try again. From play, we grow.
Leigh Anne has over 30 years of growth from play under her belt, pulling on her critical thinking, storytelling and business strategy skills to solve problems, grow businesses and scale opportunities in a variety of capacities ranging from senior leadership roles in the health services industry, to co-founding a high tech start-up, and consulting with large and small healthcare institutions on business model innovation. As a futurist and VP of Future Thinking at Hasbro, Leigh Anne and her team mined the world for inspiration related to play and social engagement, generating insights in the areas of parenting, education, child development, creativity, aging and more, and turning those insights into opportunities.
After Hasbro, Leigh Anne connected with a colleague from the MIT Media Lab to co-found the world’s first ever social robot for the home called Jibo, initially designed to help seniors live healthier more independent lives. After Jibo, she became the Director of the Patient Experience Lab at the Business Innovation Factory. There she dove into her passion for design thinking and human centered approaches to innovation, specifically targeting the underserved populations. She took this inspiration with her to Benchmark Senior Living where as the SVP of Brand Strategy and Marketing, overseeing all marketing activities as well as customer experience and innovation, she led the company through a branding, communication and storytelling overhaul.
Leigh Anne is lifelong learner, a passionate leader, and a savvy businesswoman. She is an advisor for a high tech healthcare company called Pillo Health, targeting the aging population and she sits on two small boards is RI, an innovative non-profit called RIElderInfo.com, and the Montessori Children’s house, a private elementary school in Providence. In all of her roles, she says she ‘gets to help great people do great work.’
She lives in Barrington RI with her husband Mike, daughter Katie and dog Jax. She loves to be on the water in the summer and on the mountains in the winter, and dances (and plays) every chance she gets.