30Sep

One Big Idea for Scaling and Sustaining Personalized Adult Learning

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I’m going on a rant for a couple of paragraphs. Bear with me. For all the talk about student-centricity, personalization and adult learning, the customer service experience for people trying to re-enter higher education and persist through to degree completion just plain stinks. In this day and age, given the plethora of information and case studies […]

29Sep

From the bookshelf: Connected Company

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I’m ashamed to admit I’ve had this book on my shelf for a couple of years now. I even spent time with its author – Dave Gray – when he spoke at my former stomping ground’s annual innovation summit. But it wasn’t until I was beating my head against a wall for a gnarly challenge […]

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